CUSTOMER CARE

Finding NEW customers and supporting them over their first 60 days and beyond.
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Track the progress of your customers using Trello
Finding Customers
60 Day Customer Support

TRACK CUSTOMER PROGRESS USING TRELLO

Trello is the ultimate FREE online way to track your business. Learn how to download it and use it all here.

FINDING CUSTOMERS

> Create Conversations
Use ‘The Play That Works’. i.e. “What do you know about Ketones or Ketosis?”
Mix this question into your daily conversations and social messaging the start the conversation.
Use the provided Conversation Templates to create interest in Keto MAX with your…
– ‘Warm Market’ (People you already know) and your
– ‘Cold Market’, (People you come across in your day, like café, gym, and organic store managers, owners of gyms, health professionals, friends of friends, etc).

> Follow-ups
Record notes about people you’ve spoken to, and continue to follow up with everyone. Consider using your Pruvit Pulse for this OR Trello.

> Social Media
If you choose to use social media, post often, with about 20% of your posts being Keto related. Share your personal experiences and excitement, other people’s stories from the Keto Life page and your own customers.

> Offer Coupons
When you have Pruvit Bucks in your account, create coupons http://bit.ly/Keto-Using-Pruvit-Bucks and offer them to interested people who haven’t purchased yet because of the expense.

60 DAY CUSTOMER SUPPORT

During the first 60 days we want to provide maximum value, appropriate education and to give each of our customers the full Prüvit experience, including product benefits, as well as our incredible community and everything it provides.

It is our community and the experience it provides that takes our program beyond transactional sales and makes it about people.  This results in long term customer relationships, helping more customers utilize our free product program and increased transitions from raving fans to promoters from your customer base.

DAY 0 – READY TO PURCHASE

  • Prospective customer has gone through Watch/Attract and Connect and ready to Enrol.
  • Determine needs:
    1/ Taster Pack (5/10 pack): Accept payment and send product.
    2/ 20 Pack or More: Help place online order for at least a box of 20 that has one month money back guarantee.
    Send ordering instructions link OR personally assist.
    https://theketolife.online/ordering-tracking-error-codes/
  • Customer Support Chat Thread: Create group on FB Messenger or Whats App with another team member there for support. If you have already connected in a 3-way conversation, just rename the group to ‘John Smith Customer Support’.

BEFORE ARRIVAL OF PRODUCT

  • Send Benefits Image
    Discuss their goals and record them in Customer Support Chat Thread to re-search in the future if needed.
    https://theketolife.online/keto-benefits/
  • Send FAQS page from this website. Instruct them to visit ‘Maximise Your Keto Experience' page.
    https://theketolife.online/faqs/
  • Invite them to the Keto Life Facebook Group if they use FB and require more information and not already on there. http://bit.ly/KETO-LIFE
  • Ongoing Communication About Discounts and Flash Sales
    Get the customer to indicate which numbers apply to them with how they wish to be kept in the loop:
    1/ Emails from Pruvit
    2/ FB or Whats App Customers Chat Group
    3/ Pruvit Pulse
    4/ Personal message sent
  • Set expectations for follow up.
    “I’m really invested in your results, so I’d love to check in with you every day or every other day to help you see the best results.”
  • Ask them to let you know when their ketones arrive.
  • Recommend before photo and/or measurements are taken. Send video link – how to take before pics (if customer agrees).
  • Tag in 1-2 videos on The Keto Life – Health professional talks about the benefits they want and a testimonial based on their goals.

DAY 1

DAY 2

  • Message – “How are you feeling?”
  • Message – “Did you enjoy the video I sent / tagged you in?” – Opens up conversation.
  • Invite customer to like the Prüvit FB page: https://www.facebook.com/justpruvit/

DAY 3

DAY 4

  • Message – “Do you have any questions so far?”
  • Message – “What’s your favourite flavour so far?”
  • If this is a 5 day trial/sample/taster say, assist customer to place an order and say:
    “Looks like you’re having an amazing experience. Next step is to get your order on the way asap so there is no interruption to the ketones in your system. Also we can set you up for the best discounts and the free boxes.”
  • Save their address somewhere if you can for ‘Pruverversary’ and thank you gifts.
  • Offer the customer a further trial/sample/taster pack till their box arrives.
  • If your customer has a sense of humor – send them a funny GIF.

DAY 5

Breathe

DAY 6

  • Message – “How are you going? What benefits are experiencing the most?”
  • If any challenges, ask them to explain what and why. Connect with tools eg: expert videos or another relatable person.

DAY 7

Breathe 

DAY 8

  • Message – “How are you feeling? Do you have any questions?”
  • Message – “What’s your favourite flavour so far?”
  • If this is a 10 day trial/sample/taster say, assist customer to place an order and say:
    “Looks like you’re having an amazing experience. Next step is to get your order on the way asap so there is no interruption to the ketones in your system. Also, we can set you up for the best discounts and FREE boxes.”
  • Save their address somewhere if you can for ‘Pruverversary’ and thank you gifts.
  • Offer the customer a further trial/sample/taster pack till their box arrives.

DAY 9

DAY 10

DAY 15

DAY 20

  • Add Value – send a recipe, video etc

DAY 30

  • Pruverversary – a little note and gift (a card or a new flavor/Kreme) or even a voice memo.
  • Message – “Since you’re enjoying your experience and continuing on, would you be interested in receiving your product for FREE OR receiving your product for FREE and earning an income for referring it like I do?”
  • Message – “You’ve had some amazing results! Would you be open to writing a short testimonial to inspire other people to experience the benefits you have?”

DAY 60

  • Pruverversary – a little note and gift (a card or a new flavor/Kreme) or even a voice memo.